This website is owned and operated by the International Air Transport Association (“IATA”).
IATA is a Canadian entity, headquartered in Montreal, located at 800 rue du Square-Victoria, QC H4Z 1M1.
This policy aims at explaining in a simple and clear way how IATA processes the personal information that You provide by using, accessing, registering or any other action You can have on this website, in accordance with any applicable privacy laws including the European Data Protection Regulation (“GDPR”) and Canadian privacy laws (“PIPEDA”).

IATA is committed to respect and protect Your privacy to the greatest extent possible. IATA uses Your personal information to understand better your needs and interests and to provide you with the best services.

1. Scope

This Privacy Policy applies to:

  • All IATA owned websites and domains, and our wholly owned subsidiaries ("IATA websites.")
  • IATA Customer Portal

2. Categories of personal information

Personal information is any information that enables Your direct or indirect identification: name, surname, email address (personal or business), phone number, IP address, contact details, billing and transaction information, credit card information, etc.

IATA only requests personal information which is considered strictly necessary for the purposes set out below.

Credit card information is used only for payment processing and fraud prevention.
IATA does not knowingly collect information from children under the age of 13 and IATA does not target its websites to children under 13.

3. Purposes

You can have access to the main features of our website without any identification required. That means our website is structured so that You can visit IATA on the web without the need to disclose any personal information.
IATA requests personal information for the purposes listed below:

  • When You contact our Customer Service Centers, based in Beijing, Singapore and Madrid
  • When You subscribe to marketing or support materials and communications
  • When You register to receive some of IATA products
  • When You apply for a job or internship online
  • To communicate with You
  • To complete a transaction or order of products or services
  • To enable You to participate to one of IATA’s surveys
  • To personalize IATA’s website

Each time IATA collects Your personal information, You will be informed of the purpose, the categories of information mandatory or optional to achieve that specific purpose and who those information might be transferred to in order to achieve that specific purpose.

4. Why IATA is allowed to request Your personal information?

  • You might have given IATA Your consent to the collection and use of Your personal information for a specific purpose.
  • IATA might consider it necessary to perform a service or offer a good.
  • It might be IATA’s legitimate interest as a Trade Association, balanced with the respect of Your fundamental rights, to collect some of Your personal information in order to provide You a better service and understand better Your needs and interests.

5. Sharing of personal information within IATA

In order to offer You a more consistent and personalized experience in Your interactions with IATA, information collected through one IATA service may be combined with information obtained through other IATA services in accordance with Your specifications.

IATA is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. Our privacy practices are designed to provide protection for Your personal information, all over the world. IATA may share Your personal information within IATA and transfer it to countries in the world where IATA does business.

Where those countries do not provide an adequate level of protection of Your personal information, IATA will adopt appropriate safeguards to ensure Your personal data are processed in accordance with the highest standards of protection.

6. Sharing of personal information with third-parties

IATA does not sell, lease or rent Your personal information to any third party, unless IATA expressly requests Your prior consent to do so.

IATA shares customer information with companies working on IATA’s behalf. IATA will take the appropriate measures to ensure those sub-contractors will ensure a high level of protection of Your personal information.

IATA will not share personal information with any other third parties without Your permission, unless to:

i. Respond to duly authorized information requests of governmental authorities
ii. Comply with any law, regulation, subpoena, or court order
iii. Help prevent fraud or to enforce or protect the rights and properties of IATA or its subsidiaries
iv. To protect the personal safety of IATA employees and third parties on IATA property

Circumstances may arise where, whether for strategic or other business reasons, IATA decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. This will be done in accordance with any applicable privacy requirements and subject to Your information and consent where appropriate.

7. Links to non-IATA websites

The IATA websites may provide links to third-party companies’ websites for Your convenience and information. IATA does not control those sites. We do not endorse or make any representations about third-party websites. We encourage You to review the privacy policy of any company before submitting Your personal information.

Some third-party companies may choose to share their personal data with IATA; that sharing is governed by that third-party company's privacy policy.

8. Use of tracking technologies

Our website uses cookies to enhance and/or simplify your experience. Please read our Cookies Policy for more information on the different types of cookies, their purposes and information on your browser settings if you wish to deactivate them.

9. Call recording

All the phone calls and/or conferences established between you and IATA in the course of providing IATA’s customer services will be recorded to improve your customer satisfaction and enhance the quality of the service we provide. If you do not wish to be recorded, you always have the possibility to log your query directly online on the Customer Portal

10. E-communications

You have the full control over the e-communications You receive from IATA. You can set up Your preferences in Your privacy preferences or by emailing

You can always opt-out, for free and at any time, from any communication. Please write us at in case of difficulty.

11. Access to and accuracy of Your information

IATA strives to keep Your personal information accurate.

IATA has implemented technology, management processes and policies to maintain your data’s accuracy. Upon your request, with certain limited exceptions as provided in the applicable laws, IATA will provide You with access to Your information, online access and freedom to change, delete, and modify Your personal information.

12. Security

To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, IATA has in place appropriate physical and managerial procedures to safeguard the information we collect.

To protect Your privacy and security, IATA will also take reasonable steps to verify Your identity, such as a password and user ID, before granting You access to Your data. Certain areas of IATA’s websites may limit access to specific individuals through the use of passwords and other personal identifiers.

IATA uses Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us.

This security measure is working when You see either the symbol of an unbroken key or closed lock (depending on Your browser) on the bottom of Your browser window.

If any user of this website suspects IATA has handled its personal information in a manner that does not comply with this Privacy Policy, please contact us at

13. Contacting us

IATA values Your opinions. If You have any comments, questions, concerns or complaints about our Privacy Policy and our practices please email us at or write us at:

International Air Transport Association
Att. Legal Services / Privacy Officer
PO Box 416
1215 Geneva 15 Airport

We do take your questions seriously and each request will be promptly investigated.